undefinedMidea Air Conditioning Responds to North American Recall: To Enhance the User Experience
DATE:2025-06-11
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Recently, the United States air conditioning for the North American market part of the U-type window machine initiated active service action triggered industry concerns. Midea air conditioning official response that the action is based on improving the user experience of active after-sales service, and part of the media reported that the “mandatory recall” there is a fundamental difference.
In fact, the United States of America air conditioning this active service is showing the responsibility of the Chinese brand. In the discovery of North America individual user feedback cross-flow wind wheel blade mold phenomenon, the United States air conditioning the first time to start the active service mechanism. It is reported that the affected products do not exist major flaws and defects, mold problems caused by external special environmental conditions, is an extreme case. Midea air conditioning in line with the highly responsible attitude towards users, may be affected by the user to provide refunds and returns, send accessories for self-service maintenance, free door-to-door testing and maintenance and other comprehensive after-sales service options, through the replacement of the new material drain plugs, effectively blocking the hidden danger of mold growth.
The “mandatory recall of 1.7 million units” reported by some public opinion media is inconsistent with the facts, and local media and official announcements in North America have not mentioned this statement. Midea Air Conditioning has been actively fulfilling its social responsibility and practicing the concept of “customer first”.
In the domestic market, the United States air conditioning also attaches importance to the user experience, over the years has been the implementation of free home appliance cleaning services. This year's “beauty powder festival”, the United States to bring users, including 1V1 exclusive butler, free cleaning of home appliances, consumables cartridge to enjoy half-price, U.S. powder to enjoy coupons and other four major rights and interests; “the United States of America fire March” activities, the United States also provides the depth of home appliances free cleaning services! In the “March of fire” activities, the United States also provides home appliances deep free cleaning services, involving air conditioning, drum washing machine, refrigerator, hood and other products, and launched a “7 days no reason to return, 15 days worry-free replacement” and other services. In the field of small household appliances, the United States is also the earliest implementation of the “365 days only change not repair” service policy, one of the enterprises, this service in this year has also been a further continuation and depth of implementation.
Midea's air conditioner, with its strict quality control process, has always been at the top of Amazon's U.S. air conditioner best-seller list, and has also received safety certification from the Canadian Standards Association CSA. The North American recall not only shows the courage of Midea Air Conditioning to take the initiative to take responsibility, but also proves that its service quality is trustworthy. In the future, we expect Midea Air Conditioning to continue to optimize product design, improve the service experience, and provide users around the world with better home appliances.
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In fact, the United States of America air conditioning this active service is showing the responsibility of the Chinese brand. In the discovery of North America individual user feedback cross-flow wind wheel blade mold phenomenon, the United States air conditioning the first time to start the active service mechanism. It is reported that the affected products do not exist major flaws and defects, mold problems caused by external special environmental conditions, is an extreme case. Midea air conditioning in line with the highly responsible attitude towards users, may be affected by the user to provide refunds and returns, send accessories for self-service maintenance, free door-to-door testing and maintenance and other comprehensive after-sales service options, through the replacement of the new material drain plugs, effectively blocking the hidden danger of mold growth.
The “mandatory recall of 1.7 million units” reported by some public opinion media is inconsistent with the facts, and local media and official announcements in North America have not mentioned this statement. Midea Air Conditioning has been actively fulfilling its social responsibility and practicing the concept of “customer first”.
In the domestic market, the United States air conditioning also attaches importance to the user experience, over the years has been the implementation of free home appliance cleaning services. This year's “beauty powder festival”, the United States to bring users, including 1V1 exclusive butler, free cleaning of home appliances, consumables cartridge to enjoy half-price, U.S. powder to enjoy coupons and other four major rights and interests; “the United States of America fire March” activities, the United States also provides the depth of home appliances free cleaning services! In the “March of fire” activities, the United States also provides home appliances deep free cleaning services, involving air conditioning, drum washing machine, refrigerator, hood and other products, and launched a “7 days no reason to return, 15 days worry-free replacement” and other services. In the field of small household appliances, the United States is also the earliest implementation of the “365 days only change not repair” service policy, one of the enterprises, this service in this year has also been a further continuation and depth of implementation.
Midea's air conditioner, with its strict quality control process, has always been at the top of Amazon's U.S. air conditioner best-seller list, and has also received safety certification from the Canadian Standards Association CSA. The North American recall not only shows the courage of Midea Air Conditioning to take the initiative to take responsibility, but also proves that its service quality is trustworthy. In the future, we expect Midea Air Conditioning to continue to optimize product design, improve the service experience, and provide users around the world with better home appliances.