Full-cycle service excellence, TCL air conditioning to create a new benchmark for industry-leading services
DATE:2025-03-14
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Quick response within 24 hours, TCL air conditioning to ensure that the last kilometer of service
TCL air conditioning has built an industry-leading national service network system, covering two call centers, 10,000 service outlets, 30 service offices and four regional backstage, to ensure that no matter whether the user is in a bustling city or a remote countryside, you can enjoy the door-to-door service with a quick response within 24 hours. The strict implementation of the national warranty policy, so that users can enjoy nationwide warranty service after purchasing a machine in one place, effectively eliminating geographical service differences. In addition, TCL air conditioning also launched a smart service platform, through the digital management system to achieve “a single to the end” service process, users can track the progress of installation in real time through the TCL official public number and other platforms, greatly enhancing the transparency and efficiency of the service.
Not only that, TCL air conditioning will be intelligent into the service system, the launch of the “delivery and installation of one” mode, the user can complete the delivery and installation of an appointment, saving time and effort. At the same time, TCL air conditioning also provides 10 years free repair policy, the cost of transparent payment system to eliminate additional charges. In response to the peak season installation peak, TCL air conditioning deployment of contingency plans in advance, through cross-regional resource deployment to ensure that the service time, and in the peak season training, “10 billion war, service first” goal, to strengthen user satisfaction. In addition, TCL air conditioning is also committed to improving the user's digital experience, users can use the intelligent platform to remotely control the operating status of the air conditioning, and enjoy a key to report repair, online consultation and other convenient functions.
With 5,000 five-star engineers and 10 international-level technical experts, TCL Air Conditioning has built a great wall of service technology.
TCL air conditioning after-sales service team is strong, consisting of 5,000 five-star engineers and 10 national technical experts, each engineer needs to pass the real-name authentication and strict training, and follow the standardized process of “ten norms of installation process” and “ten supervision of installation process” to ensure the professionalism and high quality of service. The standardized process to ensure the professionalism and high quality of service. In the face of complex environments such as high-rise buildings without reserved installation platforms, the team of engineers is able to respond flexibly and successfully complete a series of difficult installation cases through innovative solutions such as high-altitude rope work. From the installer who kept his promise in the gusty winds of Beijing to the efficient service cases in the hotel apartments of Guangdong, TCL's air conditioning team impresses users with their professionalism and sincerity. As users commented, “TCL air conditioning masters are not only skillful, but also reflect the temperature of the brand with details.” In addition, the service team has also done quite a good job in detail control, to cleaning up the site, the service specification is refined to each link, and the implementation is ensured through a regular return audit system to guarantee the quality of service.
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TCL air conditioning has built an industry-leading national service network system, covering two call centers, 10,000 service outlets, 30 service offices and four regional backstage, to ensure that no matter whether the user is in a bustling city or a remote countryside, you can enjoy the door-to-door service with a quick response within 24 hours. The strict implementation of the national warranty policy, so that users can enjoy nationwide warranty service after purchasing a machine in one place, effectively eliminating geographical service differences. In addition, TCL air conditioning also launched a smart service platform, through the digital management system to achieve “a single to the end” service process, users can track the progress of installation in real time through the TCL official public number and other platforms, greatly enhancing the transparency and efficiency of the service.
Not only that, TCL air conditioning will be intelligent into the service system, the launch of the “delivery and installation of one” mode, the user can complete the delivery and installation of an appointment, saving time and effort. At the same time, TCL air conditioning also provides 10 years free repair policy, the cost of transparent payment system to eliminate additional charges. In response to the peak season installation peak, TCL air conditioning deployment of contingency plans in advance, through cross-regional resource deployment to ensure that the service time, and in the peak season training, “10 billion war, service first” goal, to strengthen user satisfaction. In addition, TCL air conditioning is also committed to improving the user's digital experience, users can use the intelligent platform to remotely control the operating status of the air conditioning, and enjoy a key to report repair, online consultation and other convenient functions.
With 5,000 five-star engineers and 10 international-level technical experts, TCL Air Conditioning has built a great wall of service technology.
TCL air conditioning after-sales service team is strong, consisting of 5,000 five-star engineers and 10 national technical experts, each engineer needs to pass the real-name authentication and strict training, and follow the standardized process of “ten norms of installation process” and “ten supervision of installation process” to ensure the professionalism and high quality of service. The standardized process to ensure the professionalism and high quality of service. In the face of complex environments such as high-rise buildings without reserved installation platforms, the team of engineers is able to respond flexibly and successfully complete a series of difficult installation cases through innovative solutions such as high-altitude rope work. From the installer who kept his promise in the gusty winds of Beijing to the efficient service cases in the hotel apartments of Guangdong, TCL's air conditioning team impresses users with their professionalism and sincerity. As users commented, “TCL air conditioning masters are not only skillful, but also reflect the temperature of the brand with details.” In addition, the service team has also done quite a good job in detail control, to cleaning up the site, the service specification is refined to each link, and the implementation is ensured through a regular return audit system to guarantee the quality of service.